You must wear a face covering

If you need to travel with us, please follow the safety advice provided.

Passengers travelling with us must wear a face covering. Children under 11, and people with a disability, illness or condition that means they cannot wear a face covering are exempt.

Along with the rest of the rail industry, we have since 18 May, provided a number of additional services to support customers during the ongoing coronavirus response.

• Wear a face covering – in line with the recent government announcement, passengers must wear a face covering. Children under 11, and people with a disability, illness or condition that means they cannot wear a face covering are exempt.
• Travel outside of busy periods – with social distancing in place, we have limited capacity so try to travel outside of peak hours if you can and use quieter stations where possible.
• Keep your distance – the risk of transmission is small at 2 metres and where possible, you should maintain 2 metres distance. If you cannot keep a 2 metre distance, reduce the risk to yourself and others by maintaining a 1 metre distance where possible, and taking suitable precautions.
• Wash your hands regularly – please wash your hands before and after you travel, you may also want to carry your own personal hand sanitiser.
• Plan ahead – check your journey in advance.
• Buy your ticket online – buying your ticket online will make your journey through our station seamless and contact-free. Make the switch to our Touch smartcard, it’s free and you don’t need to queue to get your tickets.
• If you do need to buy your ticket at our stations, use contactless – all of our ticket offices and most ticket machines are not currently accepting cash, so use contactless.
• Allow other passengers off before you board – stand well back and allow your fellow passengers off the train before you board, giving them plenty of room.
• Be considerate of fellow passengers – when finding a seat consider your passengers and respect social distancing. Try and leave at least two rows free between yourself and other passengers when finding a seat. Where possible, travel side by side or behind other people, rather than facing them.
• Be prepared to queue – we may need to introduce queuing at our busier stations to ensure social distancing, which means your journey may take longer.